Order Support/FAQ

Your Order ID can be found in your receipt and in the confirmation email sent to you after your purchase was completed.

What is your refund/return policy?
The ModrecNA store offers a 30-day money back guarantee.

How do I request a refund/return?
To request a refund, you must have your Order ID. (Your Order ID is on your receipt and in the confirmation email we sent you.) Then use the request refund/return form to submit your request.

When will my credit appear on my credit card?
Your refund credit will appear on your card 7 – 10 business days after receipt of returned merchandise.

How do I get warranty service on my ModrecNA product?
Contact Customer Service by clicking on this link.
Click Here(link to warranty page) for detailed warranty information on ModrecNA products.