Modrec International’s China office oversees all production and quality control at each stage of the manufacturing process using dedicated employees who are independent of factory management. This allows the Company to offer the highest quality products with an industry leading Warranty.

Modrec North America values both its customers and consumers loyalty and has set up a customer service department located in Ontario, Canada to provide the best possible service and support.

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Gino Ferrai by Modrec NA

LIMITED LIFETIME WARRANTY ON NOTEBOOK CASES


Modrec NA warrants to the original purchaser that its products are free from defects in materials and workmanship. This warranty does not cover accidental damage, misuse, improper care or alteration, or acts of nature, such as floods and earthquakes. This warranty lasts as long as the original purchaser owns the product. Coverage terminates if the original purchaser sells or otherwise transfers the product.


If, after inspection, we find that the product is defective in materials or workmanship, we shall at no charge to you repair or replace the product at our discretion, and return the product to you. You are responsible for shipping costs to Modrec NA but there is no charge for the inspection or the return postage. This warranty excludes claims for incidental or consequential damages in connection with the warranty problem. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from province to province or country to country.

WHAT HAPPENS NEXT?


A Customer Service associate will contact you by next business day. They will setup a Return Authorization for you and give you instructions on how to return your product to Modrec NA. Once we receive your defective product, Modrec NA will send your replacement. Please allow up to one week for processing the return. The entire process typically takes from 5 - 10 business days.


Order Support/FAQs


*Please Note: Any warranty claims for discontinued products will be replaced with a product of equal or better value.

TWO YEAR WARRANTY ON ALL MODREC ACCESSORIES


Modrec NA warrants to the original purchaser that its products are free from defects in materials and workmanship. This warranty does not cover accidental damage, misuse, improper care or alteration, or acts of nature such as floods and earthquakes.  All accessories carry a two year limited warranty. Coverage terminates if the original purchaser sells or otherwise transfers the product.


If, after inspection, we find that the product is defective in materials or workmanship, we shall at no charge to you repair or replace the product at our discretion, and return the product to you. You are responsible for shipping costs to Modrec NA but there is no charge for the inspection or the return postage. This warranty excludes claims for incidental or consequential damages in connection with the warranty problem. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or country to country.

Warranty


A World Class Warranty and Support